ALPINE TRANSPORTPrivacy policy
Last updated: October 13, 2026
This policy explains which personal data Alpine Transport collects when you use the Website or contact us, why, how long we keep it and what your rights are, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act. The French version prevails; this translation is provided for information.
1. Data controller
Farid Djebali, sole trader (entrepreneur individuel, EI), trading as Alpine Transport — SIREN 422 858 449 — 639 route de Chartreuse – RD 1075, 38850 Chirens, France. Contact for any question about your data: farid-djebali@alpine-transport.fr.
2. Data we collect
- Booking form: name, phone, email (optional), details of the requested service (type of service, route, addresses, flight or train number, date and time, number of people, vehicle model wanted, options, free-text notes), displayed estimate, site language, originating page and acceptance of this policy.
- WhatsApp messages, emails and calls: your number or address and the content of our exchanges.
- Technical data: IP address, connection date and time, pages viewed and browser type, recorded in the host's logs for security purposes.
We do not ask you for any sensitive data. If you voluntarily give us information needed for your service (for example an accessibility requirement), it is used only for that service.
3. Why we use your data, on what basis and for how long
| Purpose | Legal basis | Retention |
|---|---|---|
| Handle your booking request, prepare a quote, confirm and perform the service | Pre-contractual steps and performance of a contract (Art. 6.1.b GDPR) | Request with no follow-up: 3 years after last contact. Customer: for the duration of the relationship, then 5 years of archiving (limitation period) |
| Invoicing and accounting | Legal obligation (Art. 6.1.c) | 10 years |
| Answer your questions (WhatsApp, email, phone) | Pre-contractual steps and legitimate interest (Art. 6.1.b and 6.1.f) | 3 years after last contact |
| Security and proper functioning of the Website | Legitimate interest (Art. 6.1.f) | Short period set by the host |
| Audience measurement, only if you accept it | Consent (Art. 6.1.a) | No such tool is active at present |
Your name and phone number are necessary to handle a booking request; without them we cannot reply. The other details allow us to prepare the service properly.
4. Who receives your data
Your data is accessible only to authorised persons at Alpine Transport and, where the service requires it, to the driver or agent in charge of your assignment (only the information they need). We use the following providers:
- Netlify, Inc. (United States): hosting of the Website and collection of requests sent through the form. Netlify filters form submissions for spam using the Akismet service (Automattic Inc.).
- Google Workspace (Google Ireland Limited): business email that receives your requests.
- WhatsApp (Meta Platforms Ireland Limited): only if you choose to write to us on WhatsApp; its own terms apply to your exchanges.
We do not sell or rent your data. It may be disclosed to the competent authorities where the law requires it.
5. Transfers outside the European Union
Netlify, Akismet and Google may process data in the United States. These transfers are covered by appropriate safeguards: the EU–US Data Privacy Framework and/or the European Commission's standard contractual clauses.
6. Your rights
You have the right to access, rectify, erase, restrict, object to and port your data, and to set directives for its fate after your death. Where processing is based on your consent, you may withdraw it at any time. To exercise your rights, write to farid-djebali@alpine-transport.fr: we reply within one month and may ask for proof of identity in case of doubt.
If you believe your rights are not respected, you may lodge a complaint with the CNIL (Commission nationale de l'informatique et des libertés), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — cnil.fr — or with your local data protection authority.
7. Security and discretion
The Website is served over HTTPS. We restrict access to data to those who need it and treat information about our clients' movements with the utmost discretion, in particular for close protection services.
8. Cookies
The Website installs no advertising cookies. Details of what is stored on your device are in the cookie policy.
9. Minors
The Website is intended for adults. We do not knowingly collect data about minors without the consent of their legal representatives.
10. Changes
We may update this policy; the date of the last update appears at the top of the page.